When you get to a point in your life where you realize this is not what you want, it’s time for a redesign-Lynn Louise Wonders
Although WhatsApp doesn’t need any introduction but still here is some brief about it: WhatsApp Messenger, or simply WhatsApp, is an American freeware, cross-platform centralized messaging and voice-over-IP (VoIP) service owned by Facebook, that allows users to send text messages and voice messages make voice and video calls, and share images, documents, user locations, and other content.
WhatsApp has become an integral part of our daily life. In January 2020, WhatsApp registers over 5 billion installs on Google Play Store making it only the second non-Google app to achieve this milestone.
Therefore, identifying problems in a well-functioning system was the real challenge because Everyone knows how to fix a bad experience. But I believe the real test lies in making good things work even better! However, I found some UX errors while using WhatsApp so I decided to fix these issues because, why not? Ok so let’s jump into the problems.
I identified 4 problem areas 🔍
- Delete for me option
- Can’t edit the WhatsApp Status
- Unable to update status sequence
- Process of deleting group chat
Let’s get into the specifics –
- Problem 1: Delete for me
When we select any message (send by us). A bar comes up with a delete icon, after clicking on the delete button a pop-up appears with three options- “Delete for me, cancel and delete for everyone“. If you choose the ‘Delete for me’ option it just deletes the message.
What is wrong ❓
Imagine, you sent the message in the wrong group and in hurry to remove that message, instead of clicking on “delete for everyone”, you clicked “delete for me”. Now everybody can see your post (except you 😶)
so what will you do now? You can’t get that message back. Don’t you think it can be a disaster sometimes?
Here the design failed to prevent a user from accidentally clicking that button.
Error prevention is the most important concept to have good usability in a design. There can be two ways to solve this problem:
Solution 1: Add a pop-up for confirmation
After selecting the “delete for me” option. It should ask for confirmation. It’s worth the interruption because you want to prevent accidental clicking.
After selecting ‘delete for me’
Solution 2: Add an undo option
Having an undo button is a great way to at least prevent errors from becoming permanent. If someone goes down that path of making mistake, they can still catch it and hopefully undo it.
After selecting delete for me
- Problem 2: Can’t edit status
We all update WhatsApp status from time to time. But there is some UX failure. After uploading the status you can’t edit it you have only the option to delete it and upload it all again. Have you ever become the victim of such a situation where you had to upload the status all again just because of some spelling mistake 😣
In current design, we can see there no option to edit the WhatsApp status.
Solution: Add edit option
Just add an edit option and you are done ✌️!! Now you have option to edit your WhatsApp status to update it
- Problem 3: Story Sequence
After uploading multiple statuses if you realize that accidentally you have skipped the sequence, there is no way to correct that without deleting all the statuses. That is frustrating.
if a user want to modify his/her status he/she has only delete and forward option.
Solution : Add swapping option
The solution is to provide users swapping option to rearrange the status in desired order. This can be done by providing a ‘grid’ icon. On tapping grid icon user can swap status when modifications are done click on check icon to save the changes. Now your status sequence is updated.
design Inspired with https://www.behance.net/gallery/77681355/WhatsApp-Redesign-Concept
- Problem 4: Delete group chat
Unlike the personal chat, The process of deleting the chat of the group is unnecessarily lengthy.
Solution : delete directly
There can be a simple approach to do this just like a personal chat. When we long press on any group then a bar appears why no just add a delete icon in the bar, after clicking on the delete icon a pop-up message should appear that allows us to delete the entire chat at once.
After clicking ‘delete icon’
I do not work for WhatsApp, nor was I contracted for this project. I did this project purely out of interest and desire to solve problems I often face. If you have any experience with bad UX, feel free to share in comment section ✌️
Thanks for reading! 😇